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Administrative Computing Services

myWCU Help

Contact Us  

Administrative Computing Services

Address:
Ground Floor, Allegheny Hall
121 W. Rosedale Avenue
West Chester, PA 19383


Phone: 610-436-3482


Staff Directory

myWCU Help

Problems Logging In

Try these remedies for known myWCU login problems:

  • If the myWCU login page does not load or says "session has expired."
    • Deleting cookies and clearing cache will typically resolve this problem.
  • If the system says that your "User ID and/or Password are invalid."
  • If you are typing in the same working username/password as you do for Webmail, but the username/password fields clear when you click "Submit."
    • Submit a Ticket to the IT Help Desk. It may be because you recently changed your name.
      • Be sure to add, "Student Name change/myWCU login trouble" in the Description field.

Forgot Password

If you forgot your password and have an employee, student, or retiree account, then please see our Account Password Reset form.

If you forgot your password and have been granted access to see a student's records (such as a parent), then please see our Forgot My Password form.

Deleting Cookies and Clearing Cache

Internet Explorer 8.0

  1. On the Tools menu, click "Internet Options."
  2. On the General tab, under "Browsing History," click "Delete..."
    • This opens the Delete Browsing History dialog box.
  3. Check "Temporary Internet files" and "Cookies."
    NOTE: DO NOT check "Preserve Favorites website data."
  4. Click "Delete."

Internet Explorer 7.0

  1. On the Tools menu, click "Delete Browsing History."
    • This opens the Delete Browsing History window.
  2. Click "Delete all..."
    • A sub-window appears.
  3. Click the checkbox to the left of "Also delete files and settings stored by add-ons."
  4. Click "Yes."

Mozilla Firefox

  1. On the Tools menu, click "Clear Recent History..."
    • The Clear All History box provides you with options.
  2. Check every box.
  3. Click "Clear Now."
  4. NOTE: Since you must completely shut down your PC in order to fully delete your temporary Internet files, you may wish to clear cache prior to shutting down your PC at the end of your workday.

Still having trouble?

Stop by the IT Help Desk in Anderson Room 21, call (610) 436-3350, email helpdesk@wcupa.edu, or Submit a Help Desk Ticket.

Resources and Contacts

  • Logging in to myWCU
  • Scheduling Courses
  • Logging in | IT Help Desk | (610) 436-3350
  • Scheduling | Registrar's Office | (610) 436-3541
  • Billing and Payment | Bursar's Office | (610) 436-2552
  • Financial Aid | Financial Aid Office | (610) 436-2627