Training & Organizational Development
201 Carter Drive, Suite 100
West Chester, PA 19383
Phone: 610.436.3380
Fax: 610.738.0476
LEARNING AUDIOS & TELESEMINARS
LEARN. SHARE. GROW.
THREE PART PERFORMANCE MANAGEMENT TELSEMINAR SERIES (30-40 minutes each)
For managers and supervisors who are responsible for completing performance evaluations and discussions. For additional assistance, contact Scott Sherman at ssherman@wcupa.edu or 610.436.8830. CLICK HERE to view the questions answered in each teleseminar.
LISTEN to part one: Assembling the Performance Evaluation Puzzle (June 14, 2011)
LISTEN to part two: Writing Effective Performance Reviews (June 16, 2011)
LISTEN to part three: Strategies to Conducting Effective Performance Discussions... Especially Uncomfortable Ones (June 21, 2011)
PUT THE PERFORM IN THE PERFORMANCE REVIEW PROCESS
LISTEN to Scott Sherman, Director of Organizational Development, discuss how to maximize the use of the evaluation forms and the performance discussions to reinforce appropriate behaviors and eliminate unacceptable behaviors. Learn how to handle difficult situations and how to word certain challenges and areas for growth in an official employee document and subsequent discussions.
CHANGE ANYTHING: The New Science of Personal Success (Book has been made available in the Office of Organizational Development's library)
LISTEN and watch this 60 minute teleseminar/webinar. Learn how to apply three breakthrough prinicples to change any personal challenge you face. Understand the fastest and surest way to dramatically improve results in both work and life. Gain a clearer understanding of the real forces that shape our actions can enable us to make better decisions, change our outlook, and replace bad habits with good.
WATCH this impactful video in its entirety and be moved to take action... and change what needs changing in your life!
KNOCK YOUR SOCKS OFF CUSTOMER SERVICE
LISTEN to Part One (30 mins). Learn the perceptions behind customer service, and identify and gain strategies to adapt your communication style. You will also gain problem-solving skills needed to trouble shoot customers' concerns.
LISTEN to Part Two (30 mins). Angry or irate customers (internal or external) are something that almost everyone has to deal with at some point. Gain the skill of handling four types of difficult customers and managing your own emotional intelligence.
THREE PART LEARNING TO THRIVE IN TIMES OF CHANGE TELESEMINAR SERIES (20 minutes each) Elaine Kempski, speaker, certified coach, and founder of Inner Journey Coaching, shares with us how to move through personal and professional change with more clarity and confidence. Listeners will gain valuable insights and new perspectives on how to thrive in times of change. Learn how to view change as an accelerator for personal growth! CLICK HERE to view the questions answered in each teleseminar.
LISTEN to part one. Understand why thriving in change has become such an important life skill. Also, for shedding light on the real reason people fear change, how we can overcome that pervasive fear and view change more positively in our lives.
LISTEN to part two. Learn about the three keys to thriving in change. Be empowered to embrace change in a way that accelerates our learning and growth.
LISTEN to part three. For a more advanced perspective on change, Elaine sheds light on the most overlooked and important aspect of change--one she says is both a "hidden sabotager" and "growth accelerator." She also shares how we can make the shift from resisting change to truly thriving in it!
STRENGTHENING YOUR EMOTIONAL INTELLIGENCE
LISTEN and learn the brain science behind EQ and assess your emotional intelligence in five major areas. Gain strategies on how to strengthen your EQ and help others apply their emotional intelligence in challenging situations.
WHOLE BRAIN THINKING AND MINDMAPPING: TWO TOOLS TO YOUR FUTURE SUCCESS
LISTEN Gain an understanding of right-brained, left-brained, and whole brain thinking. Assess your whole brain quotient and have a firm understanding as to why this is important. Learn how to get your teams to think with their whole brain and tap into how to use divergent and convergent thinking to come up with the best solutions.
THE BULLY AT WORK
LISTEN to week one: What Everyone Must Know CLICK to review questions addressed in this teleseminar.
LISTEN to week two: Are You Being Bullied? CLICK to review questions addressed in this teleseminar.
LISTEN to week three: The Four Pronged Response to Workplace Bullying CLICK to review questions addressed in this teleseminar
LISTEN to week four: Empower Yourself. Handle the Bully. CLICK to review questions addressed in this teleseminar.
CLICK to access WCU's website dedicated to workplace bullying.
SUCCEEDING IN AN UNCERTAIN ECONOMY: Analyze and Improve Your Operation
LISTEN You can develop the best business strategy and hire the best talent and still fail. Tap into proven tools to successfully implement business improvements including process mapping techniques, documentation of standard operating procedures, elimination of wasteful practices, and value-added vs. non-value added activity analysis.
BUSINESS WRITING BASICS AND COMMON GRAMATICAL MISTAKES
LISTEN There are major pitfalls surrounding business writing that can not only hurt our credibility, but also impact our end results. Learn how to overcome these pitfalls and effectively convey bad news, request information, persuade someone to take action, and provide information in a written communication. We will also cover common grammatical mistakes in misused words, punctuation, capitalization, and subject verb agreement.
DE-STRESSING THE HOLIDAYS (...or any other big event in your life)
LISTEN for insights and strategies to simplify the holidays and manage the anxiety that often comes with it!
RE-FRAMING SUCCESS AND GOAL SETTING
LISTEN how to focus on what went right by taking the "Litmus Success Test" and gain free goal setting resources so that you can experience future success in all facets of your life!
TRANSFORMING NEGAHOLICS: Based on Dr. Cherie Carter Scott's Negaholics No More
LISTEN how you can survive... and transform the negativity in yourself and your organization.
LEAD OR BE LOST: Based on Kouzes and Posner's The Leadership Challenge
LISTEN to Model the Way (Workbook available upon request)
LISTEN to Inspire a Shared Vision (Workbook available upon request)
LISTEN to Challenge the Process (Workbook available upon request)
LISTEN to Enable Others to Act
LISTEN to Encourage the Heart
ACHIEVING YOUR HIGHEST PRIORITY: Based on Steven Covey's book, First Things First
LISTEN to Achieving Your Highest Priority (Workbook available upon request)
SOCIAL SECURITY SIMPLIFIED
LISTEN to Ed Lafferty from the Social Security Administration Simplify Social Security (PART 1)
LISTEN to Ed Lafferty from the Social Security Administration Simplify Social Security (PART 2)
CLICK to Access the Social Security Administration's Website
FINANCIAL INDEPENDENCE FOR YOUNG PROFESSIONALS AND PARENTS OF SOON TO BE YOUNG PROFESSIONALS
CLICK HERE to learn from Barb Shea, author of "Welcome to the Real World," how to best communicate the importance of financial independence, what is a FICO score, and strategies on how to keep in good financial shape from the very beginning!
LABOR RELATIONS TELESEMINARS
In the Spring of 2010 we provided a four-part 45 minute teleseminar series for managers and supervisors of AFSCME employees to get answers to their labor relations questions. HR-Labor Relations Specialists, Trish Seningen and Lauren Hilferty, covered the following topics and questions below. E-mail us for a recording. CLICK HERE to download a PDF of the questions asked. The teleseminar topics are as follows:
- Preservation of Bargaining Unit Work
- Performance Improvement through the CBA
- Leave, Overtime, Comp Time
- Grievances and the Collective Bargaining Agreement (CBA)
COACH YOURSELF TO A BRIGHTER FUTURE
Scott Sherman, WCU Director of Training and Organizational Development
LISTEN to "Coach Yourself to a Brighter Future" (March 23, 2010)
Below were the questions covered in this 40 minute teleseminar.
- What exactly is coaching?
- What skills do I need to coach myself?
- What can I do to eliminate or reduce my fears preventing me from achieving my goals?
- I recently realized how much I look at the world through a negative lens. What can I do to change that?
- What strategies should I use to set and increase my chances of me achieving my goals?
- My lack of organization prevents me from achieving my goals…Suggestions?
- How do I deal with working with negative people since it saps my energy?
- How can I use coaching with the employees I supervise?
CONDUCTING AND PARTICIPATING IN EFFECTIVE MEETINGS
LISTEN to "Hate Meetings? Conducting and Participating in Effective Meetings" (April 20, 2010) Learn how to love them and make the most out of every meeting. Below are the questions covered in this 40 minute teleseminar:
- We sometimes lack enough content to discuss at our weekly staff meeting. What do you see as the pros and cons of canceling?
- I am part of a committee where the chair does not do a great job leading the meeting. How can I help?
- What suggestions do you have to encourage committee members to arrive on time to our meetings?
- How do I handle someone who is disruptive to my meeting?
- What strategies do you recommend to gain fullest meeting participation?
- I want to infuse new energy and ideas onto my committee since the participants have not changed over the years. Suggestions?
- What ideas do you have for preventing the same items coming up monthly even though many feel it has already been resolved?
- How long is too long for a meeting?
YOUR JOURNEY TO HEALTH AND WELLNESS WITH DR. JEFF
ABOUT DR. JEFF, A WCU alumnus and dedicated health professional
LISTEN to Secret Principles to Heal Your Body
LISTEN to Strategies to Reduce Stress
LISTEN to Strengthen and Tone Techniques (CLICK for Stretching Handout)
LISTEN to Bulletproof Plan to Boost Your Immune System
LISTEN to Strategies to Reduce Lower Back Pain
LISTEN to Nutrition for Health, Energy, and Vitality
Dr. Jeff's Recommended Sites:
http://www.hsph.harvard.edu/nutritionsource/what-should-you-eat/pyramid/
http://www.mercola.com/nutritionplan/index.htm
ATTN: Highmark Participants!
If you were unable to call in and want to gain 10 of your 70 Healthy U points, submit a paragraph as to what you learned and/or what you are going to do differently as a result of the calls! E-mail your teleseminar wellness paragraph to mnece@wcupa.edu.
Emergency / Public Safety
