Great customer service isn't magic - it's a science. When an organization properly unites its people, places and processes by putting the customer at its core, exceptional service becomes possible across customer touch points. Through real-world examples from within The Walt Disney Company, you'll learn just how important it is to truly understand your customer's expectations and put the right guidelines and service standards in place to exceed them. Join other WCU employees to learn from Disney trainers how we can build on our excellent customer experience and transform insights into action using the creative, empowering, and inspiring methodology of the Disney Institute.
Open to all WCU employees and student leaders.
The seminar will be held on September 20th from 9-10:30am in the Sykes Theater.
Sponsored by WCU's college of Business and Public Management.
Learning is not just for students! Give yourself a fresh, new start this school year by taking advantage of our September offerings. This month, learn how to strengthen your emotional intelligence, explore facilitation techniques, take the leadership challenge, get free goal setting resources, and much more. Also be sure to check out our upcoming wellness opportunities that will empower you to live mindfully and become both happier and healthier!
If you would like to suggest ideas for future programs, please contact Lindsay Bishop, Training & Media Associate.
BeeFit is a 16 week weight management program that informs, empowers, and motivates you to live mindfully as you make daily choices. With the help of Phyllis Bullins (registered nurse, nutritionist, and founder of the BeeFit program), you will learn how small changes in your lifestyle can make a huge impact on your health and well-being. The knowledge and team support you receive will help you achieve and maintain a healthy weight without deprivation and live healthy for life. Losing weight is only a small part of your journey - feeling better, having more energy, and becoming more mindful are all positive changes you can expect.
The program will be held Tuesdays from 12-1pm starting on September 27th. The cost of the program is $160 ($10/week for 16 weeks).
The National Fire Protection Association (NFPA) has announced "Don't Wait: Check the Date! Replace Smoke Alarms Every 10 Years" as the official theme for this year's Fire Prevention Week campaign. "Smoke alarms play an essential role in home fire safety, but they have to be working properly in order to protect people," said Lorraine Carli, vice president of NFPA's Outreach and Advocacy division. According to an NFPA report, in 20 percent of all U.S. homes with smoke alarms, the smoke alarms aren't working; three out of five home fire deaths result from fires in properties without smoke alarms or with no working smoke alarms.
Do not assume that simply having smoke alarms in your home ensures adequate protection from fires. It takes regular testing and maintenance to ensure that you are protected. Making sure you know how old the smoke alarms in your home are, and that they're replaced every 10 years. The age of a smoke alarm can be determined by looking for the date of manufacture on the back or side of the alarm, and to replace the units 10 years from that date.
If you have any questions regarding Fire Safety at WCU or at home, please feel free to contact the Department of Environmental Health and Safety Office of Fire Safety at 610-436-2129.
Join us for the 2016 Chester County Heart Walk on October 15th from 8:00am - noon at the West Goshen Park! As the American Heart Association's signature fundraising event, the 3-mile Heart Walk promotes physical activity and heart-healthy living in a fun, family environment, all while raising awareness and funds necessary to fight heart disease and stroke. There is no fee to participate, but participants are encouraged to raise money to help fund the life-saving research and programs in our community.Learn More about the Chester County Heart Walk Donate or Create a Team
The College of Health Sciences is pleased to announce that, after a very successful event in 2015, "Take A Mental Health Day" will return on September 22, 2016. Please take advantage of the links to short video previews of the speakers and performer that we will be hosting. These speakers have been specially selected and are both engaging and highly relevant. Overall, it promises to be another important and positive day for our students and campus community.
Experience a "tasting menu" of practices every 30 minutes - Meditation, Yoga, Tai Chi Chuan, Reiki, Sensory Awareness, and Compassion Practice
Pat and Diane Croce, important supporters of the Center, will officially open the doors at a ribbon-cutting and gong-ringing ceremony, followed by a reception. FREE REFRESHMENTS!
Through mindfulness meditation and other practices that you can learn at the Center, you can find balance in your life and success in your studies. Come to our daily scheduled mindful yoga and meditation sessions, or just drop in for a "tune down" to relieve stress and get your focus back.
We hope to see you soon - and often!
Have a photo you want to feature? Photos can include, but are not limited to department/group achievements or events, engagement/marriage/commitment ceremony/civil union/other, birth/adoption of a child, degree/certificate/award earned, published information, recognize or thank an employee, highlight employee achievements/projects/milestone anniversary, participation in community service/fundraising/volunteer activity, opportunities to get involved, etc. Send your photos to Lindsay Bishop, Training and Media Associate.