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What can I do if I am having trouble paying my bill?

You should contact your personal Account Representative in the Office of the Bursar.

For last names beginning with the letters:

A  through I     (610) 436-3078

J  through R    (610) 436-3079

S  through Z    (610) 436-3080.

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What can I do if my bank loan (Stafford Alternative or Plus) has not been approved by the semester bill due date?

Have you accepted your loans on-line? Your loans will not be credited to your acount until you do so. Please log into myWCU and click on the Accept/Decline Financial Aid link.



Your options are:

• Pay your amount due in full, and when your bank loan(s) arrive, a refund will be issued, or
• Opt for the "Partial Payment Plan" (Fall & Spring only) and make your payments as per the payment plan.

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What should I do if my private scholarship proceeds are not listed as a credit(s) on my semester bill?

• If you have the scholarship check in your possession, endorse the check and mail it with any additional payment due along with the top half of your bill.
• If your scholarship agency requires a billing statement other than the one you have already received, enclose a letter from the agency authorizing WCU to bill the agency for payment. You may then deduct the amount of the scholarship.

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How can I avoid cancellation of my class schedule?

• Pay your bill by the due date.
• Non-receipt of a bill does not relieve the student of the responsibility of paying by the due date.
• If your total amount due = $0 you must return the top portion of the bill to avoid cancellation.
  
  You may activate your account on-line by logging into myWCU and clicking on the Activate Student Account link.

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Where do I go to change the type of meal plan that I have?

Meal plan adjustments can only be made through the first 2 weeks of the semester.

North campus residents must contact Residence Life and Housing and complete a Meal Plan Change Form (available in Room 238 Sykes and at the front desk of the residence halls).

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How can I add Flex Dollars to my account?

Please keep in mind that all meal plans begin with $100 in Flex dollars.

There is a $100 minimum if opting for Flex only.

You can add Flex dollars in $25 increments at the Office of the Bursar.

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I am entitled to a financial aid refund.  When can I expect this refund?

Provided that your account has a credit balance, financial aid refunds are generally available beginning the 3rd week of classes.

Refunds are available at the Office of the Bursar.  If not picked up within three weeks, the refund checks are mailed to the billing address on record.

To check the status of your refund, please click log into myWCU and click on the Refund Status link.

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I have withdrawn from school or reduced my credit load to less than full time.  When can I expect a refund?

A refund will be generated provided that your account is paid in full and that the Office of the Registrar, Financial Aid Office, and Residence Life and Housing has made the necessary adjustments.

For more information regarding withdrawals – click here - Office of the Registrar. 

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How can I request an address change?

All address changes must be submitted in writing with a signature to the Office of the Registrar, phone (610) 436-3541.

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How do I order a transcript?

The Office of the Registrar provides all transcripts after payment is made with the Office of the Bursar. Mailed copies are $3.  In-person copies are $5. Please contact the Registrar at (610) 436-1028 for more information

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