| Hours of Operation: 8 a.m. - 4:30 p.m. |
| Emergencies: |
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Call Work Control at x2444 during working hours. |
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After hours report emergencies to Public Safety at x3311. |
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| Work Control acts as the primary customer service representative and customer single point of contact for all building maintenance services. |
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| Work Control tasks include: |
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Acts as liaison between the customer and appropriate Facilities personnel for all repair
services. |
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Assists building occupants in processing requests for repair services.. |
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Aids in distinguishing between institutional non-chargeable work and departmental
chargeable work. |
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Monitors customer satisfaction and responds to concerns and issues. |
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Trains and assists designated departmental staff in utilizing the iServiceDesk on-line
computerized work request system. |
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Accepts submitted Work Requests and transforms them into Work Orders assigned to
specific shops. |
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Responds immediately to emergency situations to dispatch appropriate shop technicians
to the scene. |
