ResNet Central

West Chester University

Richard A. Jackson
ResNet Central Manager
Ground Floor Brandywine Hall Rm 003
West Chester, PA 19383
610-436-2660
Fax: 610-738-0591
resnet@wcupa.edu

About Us

ResNet is short for Resident Network. West Chester University ResNet is a joint venture between the Student Affairs department of Residence Life and Housing Services and Information Services department of Networking, Telecommunications & Operations connecting residence halls with the resident data network. This connection provides direct high-speed access to resources such as campus email and the Internet.

ResNet Central was developed in July of 2005 under the Networking, Telecommunications & Operations department.  ResNet Central is the single point of contact for resident technology services including the Data, Video, and Voice Networks.Each semester ResNet Central hires students and a Graduate Assistant as ResNet Consultants. Consultants are vital members of the ResNet Team. Consultants have direct contact with the campus community. They are proficiently trained student workers, dedicated to quality customer service.  Consultants operate the helpdesk; provide resident field support, and in-house diagnostic service.

Our office is located in Room 003 (on the ground floor) of Brandywine Hall.  The Center contains an open student computer lab as well as the student support helpdesk, and computer service center.

Our Mission

The mission of ResNet Central is to provide superior network service to the student body of West Chester University.  ResNet Consultants are committed to pursue excellence in technical and communication skills while providing proficient network service with a focus on offering pertinent technical information.